Terms & Conditions
Welcome to The UTP Shop
By accessing or using www.theutpshop.com.my, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our website.
1. General
The UTP Shop is an online store offering official merchandise, gifts, and related products. We reserve the right to amend these Terms & Conditions at any time without prior notice.
2. Products
We strive to ensure that all product descriptions, specifications, and images are accurate. However:
- Product colours may vary slightly due to different monitor or mobile screen settings.
- Product dimensions are approximate.
- Availability is subject to stock.
We reserve the right to discontinue or modify products without prior notice.
3. Pricing
- All prices are displayed in Malaysian Ringgit (RM).
- Prices are subject to change without prior notice.
- Any applicable taxes will be shown during checkout where required.
4. Orders
Orders are considered confirmed only after successful payment has been received.
We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
If payment has already been made, a full refund will be processed.
5. Payment
Payments are processed securely through our authorised payment gateway provider.
The UTP Shop does not store customers’ credit card or banking information.
6. Shipping & Delivery
Delivery timelines are estimates and may vary depending on location, courier services, and unforeseen circumstances.
Customers are responsible for ensuring that shipping information provided is accurate.
Additional delivery charges may apply for certain locations.
7. Intellectual Property
All website content, including logos, images, graphics, product designs, text, and other materials, are the property of The UTP Shop or their respective owners and may not be copied, reproduced, or distributed without prior written permission.
8. Limitation of Liability
The UTP Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or any purchased products, except where required by applicable law.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
10. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the Contact Us page on our website.